Concentra Urgent Care reviews

8.1 Our score25 reviews analyzed 4.3 star rating · 1,916 reviews

Medical clinic · Normandy Manor

Review highlights

Concentra Urgent Care is a medical clinic in Normandy Manor rated 4.3 out of 5 across 1,916 reviews. Reviewers mention the drug test most.

Best for

  • Drug test
  • Wheelchair accessible
I had a great experience here
I definitely commend them on their customer service and their excellence.

How reviewers rate it

11 ratings
  • Communication 3.5 / 5
  • Staff Friendliness 4.3 / 5
  • Professionalism 4.3 / 5
  • Wait Time 3.0 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

4.3 out of 5 1,916 reviews
  • 5 stars 73%
  • 4 stars 7%
  • 3 stars 4%
  • 2 stars 3%
  • 1 star 13%

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular times

  • ~60 mintypical wait mentioned in reviews

What people praise and complain about

Praised

  • Friendly staff 7
  • Professional staff 6
  • Excellent care 4
  • Helpful staff 3
  • Quick service 2
  • Caring staff 1
  • Excellent service 1
  • Amazing staff 1

Complaints

  • Poor service 3
  • Long wait 2
  • Rude staff 1
  • Poor communication 1
  • Unprofessional behavior 1
  • Poor customer service 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
76%
1–2 star reviews answered
0%
Typical reply time
0.5 days

Photos

6 photos

Similar places nearby

Alternatives close to Concentra Urgent Care.

Location & hours

1524 Normandy Village Pkwy Ste. 32, Jacksonville, FL 32221

+1 904-482-1400

Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM
SaturdayClosed
SundayClosed

Independent analysis of public reviews. Not affiliated with Concentra Urgent Care. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.