HCA Florida Mercy Hospital reviews

8.3 Our score25 reviews analyzed 4.4 star rating · 5,178 reviews

Medical clinic · Coconut Grove

#10 for Open 24/7 medical clinics in Miami, FL +1 more

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Review highlights

HCA Florida Mercy Hospital is a medical clinic in Coconut Grove rated 4.4 out of 5 across 5,178 reviews.

Best for

  • Accessibility features
  • Open 24/7
This hospital for labor and delivery is amazing, I will recommend it 100a%.
Every single person we encountered was caring, professional, and truly exceptional.

How reviewers rate it

13 ratings
  • Communication 3.8 / 5
  • Staff Friendliness 4.3 / 5
  • Professionalism 4.1 / 5
  • Wait Time 3.0 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

4.4 out of 5 5,178 reviews
  • 5 stars 79%
  • 4 stars 6%
  • 3 stars 3%
  • 2 stars 3%
  • 1 star 10%

Rating over time

Average rating by month 12345 Feb 26: 5 out of 5 (1 reviews)Mar 26: 3 out of 5 (2 reviews)May 26: 5 out of 5 (1 reviews)Jul 26: 5 out of 5 (1 reviews)Sep 26: 4.38 out of 5 (16 reviews)Oct 26: 5 out of 5 (4 reviews) Feb 26 Oct 26
Data
MonthAverageReviews
Feb 2651
Mar 2632
May 2651
Jul 2651
Sep 264.3816
Oct 2654

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular times

Open 24/7
  • ~240 mintypical wait mentioned in reviews

Amenities and more

  • Accessibility featuresListed by the business
  • Open 24/75 of 5 signals
  • Open late5 of 5 signals
  • Wheelchair accessible10 of 10 signals

What people praise and complain about

Praised

  • Excellent care 12
  • Caring staff 10
  • Professional staff 7
  • Great experience 2
  • Kind staff 2
  • Friendly staff 1
  • Compassionate care 1
  • Great doctor 1

Complaints

  • Lack of care 3
  • Poor communication 2
  • Poor service 2
  • Poor care 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
84%
1–2 star reviews answered
100%
Typical reply time
1 day

Photos

7 photos

Similar places nearby

Alternatives close to HCA Florida Mercy Hospital.

Rankings that include HCA Florida Mercy Hospital

Location & hours

3663 S Miami Ave, Miami, FL 33133

+1 305-854-4400

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Independent analysis of public reviews. Not affiliated with HCA Florida Mercy Hospital. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.

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