Baptist Emergency Room & Urgent Care – Nine Mile reviews

8.3 Our score24 reviews analyzed 4.4 star rating · 460 reviews

Medical clinic · North Northwest Pensacola

#2 for Late-night medical clinics in Pensacola, FL +1 more

Review highlights

Baptist Emergency Room & Urgent Care – Nine Mile is a medical clinic in North Northwest Pensacola rated 4.4 out of 5 across 460 reviews. Reviewers mention the caring nurses, compassionate care, blood draw most.

Best for

  • Compassionate care
  • Triage nurse
  • On-site services
  • Open 24/7
I was able to have a chest X-ray that revealed pneumonia.
I am very happy to have these resources available.

How reviewers rate it

13 ratings
  • Communication 3.4 / 5
  • Staff Friendliness 4.5 / 5
  • Professionalism 4.4 / 5
  • Wait Time 3.2 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

4.4 out of 5 460 reviews
  • 5 stars 80%
  • 4 stars 6%
  • 3 stars 1%
  • 2 stars 2%
  • 1 star 11%

Rating over time

Average rating by month 12345 Apr 26: 2 out of 5 (1 reviews)May 26: 5 out of 5 (1 reviews)Jul 26: 5 out of 5 (2 reviews)Aug 26: 5 out of 5 (4 reviews)Sep 26: 4.6 out of 5 (10 reviews)Oct 26: 4.17 out of 5 (6 reviews) Apr 26 Oct 26
Data
MonthAverageReviews
Apr 2621
May 2651
Jul 2652
Aug 2654
Sep 264.610
Oct 264.176

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular treatments

8 mentioned

Treatments reviewers bring up most, counted across all of their reviews.

Popular times

Open 24/7
  • ~180 mintypical wait mentioned in reviews

Amenities and more

  • On-site servicesMentioned in 15 reviews
  • Open 24/75 of 5 signals
  • Open late5 of 5 signals
  • Wheelchair accessible10 of 10 signals

What people praise and complain about

Praised

  • Excellent care 8
  • Caring staff 4
  • Professional staff 4
  • Quick service 4
  • Friendly staff 3
  • Efficient service 3
  • Great experience 2
  • Thorough care 2

Complaints

  • Poor care 3
  • Long wait 2
  • Poor communication 1
  • Poor service 1
  • Lack of care 1
  • Unprofessional behavior 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
100%
1–2 star reviews answered
100%
Typical reply time
0.8 days

Photos

4 photos

Similar places nearby

Alternatives close to Baptist Emergency Room & Urgent Care – Nine Mile.

Rankings that include Baptist Emergency Room & Urgent Care – Nine Mile

Location & hours

9400 University Pkwy #101a, Pensacola, FL 32514

+1 448-227-4500

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Independent analysis of public reviews. Not affiliated with Baptist Emergency Room & Urgent Care – Nine Mile. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.