Baptist Hospital reviews

6.4 Our score25 reviews analyzed 3.5 star rating · 1,548 reviews

Medical clinic · Southeast Pensacola

#3 for Urgent care in Pensacola, FL +2 more

Review highlights

Baptist Hospital is a medical clinic in Southeast Pensacola rated 3.5 out of 5 across 1,548 reviews. Reviewers mention the emergency room, surgery, pain management most.

Best for

  • Bedside manner
  • Emergency room
  • Open 24/7
  • Open late
I was so impressed with Baptist that I told everyone!
I would probably go there if I had a choice.

How reviewers rate it

8 ratings
  • Communication 2.8 / 5
  • Staff Friendliness 3.8 / 5
  • Professionalism 3.3 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

3.5 out of 5 1,548 reviews
  • 5 stars 55%
  • 4 stars 6%
  • 3 stars 3%
  • 2 stars 4%
  • 1 star 31%

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular treatments

8 mentioned

Treatments reviewers bring up most, counted across all of their reviews.

Popular times

Open 24/7
  • ~180 mintypical wait mentioned in reviews

What people praise and complain about

Praised

  • Excellent care 6
  • Professional staff 3
  • Friendly staff 2
  • Great doctor 2
  • Caring staff 2
  • Excellent service 2
  • Kind staff 1
  • Compassionate care 1

Complaints

  • Poor care 7
  • Poor service 5
  • Lack of care 3
  • Poor communication 2
  • Poor customer service 1
  • Rude staff 1
  • Long wait 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
92%
1–2 star reviews answered
78%
Typical reply time
12.6 days

Photos

7 photos

Similar places nearby

Alternatives close to Baptist Hospital.

Rankings that include Baptist Hospital

Location & hours

123 Baptist Wy, Pensacola, FL 32503

+1 448-227-8478

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Independent analysis of public reviews. Not affiliated with Baptist Hospital. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.