Clay Eye Physicians & Surgeons reviews

8.8 Our score25 reviews analyzed 4.7 star rating · 543 reviews

Medical clinic · Southside

Review highlights

Clay Eye Physicians & Surgeons is a medical clinic in Southside rated 4.7 out of 5 across 543 reviews. Reviewers mention the cataract surgery, thoroughness, efficient office most.

Best for

  • Thoroughness
  • Cataract surgery
  • Appointments
  • Wheelchair accessible
Dr Downer and staff have been magnificent.
I am definitely happy with this Mandarin location!

How reviewers rate it

14 ratings
  • Communication 3.2 / 5
  • Staff Friendliness 4.4 / 5
  • Professionalism 4.3 / 5
  • Wait Time 3.0 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

4.7 out of 5 543 reviews
  • 5 stars 91%
  • 4 stars 2%
  • 3 stars 1%
  • 2 stars 1%
  • 1 star 5%

Rating over time

Average rating by month 12345 Mar 26: 1 out of 5 (1 reviews)Apr 26: 5 out of 5 (1 reviews)Jun 26: 5 out of 5 (2 reviews)Jul 26: 5 out of 5 (1 reviews)Sep 26: 5 out of 5 (3 reviews)Oct 26: 4.76 out of 5 (17 reviews) Mar 26 Oct 26
Data
MonthAverageReviews
Mar 2611
Apr 2651
Jun 2652
Jul 2651
Sep 2653
Oct 264.7617

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular treatments

6 mentioned

Treatments reviewers bring up most, counted across all of their reviews.

Amenities and more

  • AppointmentsMentioned in 9 reviews
  • Wheelchair accessibleListed by the business
  • Open 24/70 of 5 signals
  • Open late0 of 5 signals

What people praise and complain about

Praised

  • Excellent care 9
  • Great doctor 9
  • Professional staff 9
  • Great experience 6
  • Friendly staff 4
  • Knowledgeable staff 4
  • Efficient service 3
  • Caring staff 2

Complaints

  • Poor service 2
  • Lack of care 1
  • Poor communication 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
52%
1–2 star reviews answered
0%
Typical reply time
7 days

Photos

5 photos

Similar places nearby

Alternatives close to Clay Eye Physicians & Surgeons.

Location & hours

11790 San Jose Blvd, Jacksonville, FL 32223

+1 904-272-2020

Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
Friday8 AM–5 PM
Saturday8 AM–1 PM
SundayClosed

Independent analysis of public reviews. Not affiliated with Clay Eye Physicians & Surgeons. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.