Planned Parenthood - Jacksonville Health Center reviews

7.8 Our score27 reviews analyzed 3.9 star rating · 232 reviews

Medical clinic · San Jose

#12 for Medical clinics with multiple payment options in Jacksonville, FL

Directions Call Website Order online

Review highlights

Planned Parenthood - Jacksonville Health Center is a medical clinic in San Jose rated 3.9 out of 5 across 232 reviews.

Best for

  • Appointments
  • Payment methods accepted
I had a very positive experience at Planned Parenthood - Jacksonville Health Center.
The experience was very positive—she was friendly, professional, and made me feel comfortable right away.

How reviewers rate it

17 ratings
  • Communication 4.0 / 5
  • Staff Friendliness 4.2 / 5
  • Professionalism 4.0 / 5
  • Wait Time 3.6 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

3.9 out of 5 232 reviews
  • 5 stars 69%
  • 4 stars 3%
  • 3 stars 3%
  • 2 stars 6%
  • 1 star 20%

Rating over time

Average rating by month 12345 Feb 26: 5 out of 5 (2 reviews)Mar 26: 2 out of 5 (1 reviews)Apr 26: 5 out of 5 (1 reviews)May 26: 5 out of 5 (3 reviews)Jul 26: 3.5 out of 5 (2 reviews)Aug 26: 3.83 out of 5 (6 reviews)Sep 26: 4.43 out of 5 (7 reviews)Oct 26: 3.2 out of 5 (5 reviews) Feb 26 Oct 26
Data
MonthAverageReviews
Feb 2652
Mar 2621
Apr 2651
May 2653
Jul 263.52
Aug 263.836
Sep 264.437
Oct 263.25

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular times

  • ~75 mintypical wait mentioned in reviews

Amenities and more

  • AppointmentsListed by the business
  • Payment methods accepted10 of 10 signals
  • Open 24/70 of 5 signals
  • Open late0 of 5 signals

What people praise and complain about

Praised

  • Excellent care 9
  • Caring staff 5
  • Friendly staff 5
  • Great experience 4
  • Professional staff 3
  • Great doctor 3
  • Helpful staff 2
  • Caring doctor 1

Complaints

  • Poor service 5
  • Poor customer service 2
  • Lack of care 2
  • Lack of communication 1
  • Billing issues 1
  • Poor communication 1
  • Rude staff 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
70%
1–2 star reviews answered
71%
Typical reply time
18.1 days

Photos

6 photos

Similar places nearby

Alternatives close to Planned Parenthood - Jacksonville Health Center.

Rankings that include Planned Parenthood - Jacksonville Health Center

Location & hours

5978 Powers Ave, Jacksonville, FL 32217

+1 904-399-2800

Monday9 AM–4:30 PM
Tuesday9 AM–5 PM
Wednesday11 AM–7 PM
Thursday9 AM–5 PM
Friday9 AM–4:30 PM
Saturday9 AM–4 PM
SundayClosed

Independent analysis of public reviews. Not affiliated with Planned Parenthood - Jacksonville Health Center. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.

Call Directions