Baptist Health West Kendall Baptist Hospital ER reviews

8.4 Our score25 reviews analyzed 4.6 star rating · 6,670 reviews

Medical clinic · West End

#4 for Pain management in Miami, FL +2 more

Review highlights

Baptist Health West Kendall Baptist Hospital ER is a medical clinic in West End rated 4.6 out of 5 across 6,670 reviews. Reviewers mention the pain management, bedside manner, caring doctor most.

Best for

  • Pain management
  • Bedside manner
  • Open 24/7
  • Open late
I truly appreciate the outstanding care I received and highly recommend this emergency department.
The ER is Highly recommended.

How reviewers rate it

10 ratings
  • Communication 3.6 / 5
  • Staff Friendliness 4.3 / 5
  • Professionalism 4.0 / 5
  • Wait Time 2.6 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

4.6 out of 5 6,670 reviews
  • 5 stars 85%
  • 4 stars 5%
  • 3 stars 3%
  • 2 stars 2%
  • 1 star 6%

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular treatments

7 mentioned

Treatments reviewers bring up most, counted across all of their reviews.

Popular times

Open 24/7
  • ~360 mintypical wait mentioned in reviews

What people praise and complain about

Praised

  • Excellent care 9
  • Professional staff 4
  • Compassionate care 2
  • Kind staff 2
  • Efficient service 1
  • Great doctor 1
  • Caring staff 1
  • Effective treatment 1

Complaints

  • Long wait 3
  • Poor communication 1
  • Poor care 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
100%
1–2 star reviews answered
100%
Typical reply time
0.7 days

Photos

4 photos

Similar places nearby

Alternatives close to Baptist Health West Kendall Baptist Hospital ER.

Rankings that include Baptist Health West Kendall Baptist Hospital ER

Location & hours

9555 SW 162nd Ave, Miami, FL 33196

+1 786-467-2000

MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours

Independent analysis of public reviews. Not affiliated with Baptist Health West Kendall Baptist Hospital ER. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.