HCA Florida West Primary Care - Nine Mile reviews

8.9 Our score25 reviews analyzed 4.5 star rating · 357 reviews

Medical clinic · North Northwest Pensacola

#5 for Accessible medical clinics in Pensacola, FL

Review highlights

HCA Florida West Primary Care - Nine Mile is a medical clinic in North Northwest Pensacola rated 4.5 out of 5 across 357 reviews.

Best for

  • Accessibility features
  • Wheelchair accessible
I truly appreciate the excellent care and kindness I receive at every visit.
Dr Bello is AMAZING.

How reviewers rate it

18 ratings
  • Communication 3.7 / 5
  • Staff Friendliness 4.8 / 5
  • Professionalism 4.3 / 5
  • Wait Time 4.0 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

4.5 out of 5 357 reviews
  • 5 stars 81%
  • 4 stars 6%
  • 3 stars 1%
  • 2 stars 2%
  • 1 star 10%

Rating over time

Average rating by month 12345 Feb 26: 3.5 out of 5 (2 reviews)Mar 26: 5 out of 5 (1 reviews)May 26: 4 out of 5 (1 reviews)Jul 26: 5 out of 5 (1 reviews)Sep 26: 4.87 out of 5 (15 reviews)Oct 26: 4.2 out of 5 (5 reviews) Feb 26 Oct 26
Data
MonthAverageReviews
Feb 263.52
Mar 2651
May 2641
Jul 2651
Sep 264.8715
Oct 264.25

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular times

  • ~15 mintypical wait mentioned in reviews

Amenities and more

  • Accessibility featuresListed by the business
  • Wheelchair accessible10 of 10 signals
  • Open 24/70 of 5 signals
  • Open late0 of 5 signals

What people praise and complain about

Praised

  • Friendly staff 11
  • Excellent care 7
  • Professional staff 6
  • Great experience 5
  • Efficient service 4
  • Great doctor 3
  • Quick service 2
  • Kind staff 2

Complaints

  • Poor service 2
  • Lack of care 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
16%
1–2 star reviews answered
50%
Typical reply time
1.4 days

Similar places nearby

Alternatives close to HCA Florida West Primary Care - Nine Mile.

Rankings that include HCA Florida West Primary Care - Nine Mile

Location & hours

1190 E 9 Mile Rd, Pensacola, FL 32514

+1 850-494-4600

Monday8 AM–5 PM
Tuesday8 AM–5 PM
Wednesday8 AM–5 PM
Thursday8 AM–5 PM
FridayClosed
SaturdayClosed
SundayClosed

Independent analysis of public reviews. Not affiliated with HCA Florida West Primary Care - Nine Mile. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.