Baptist Medical Group - Urgent Care reviews

8.2 Our score24 reviews analyzed 3.9 star rating · 338 reviews

Medical clinic · Northeast Pensacola

#6 for Urgent care in Pensacola, FL

Review highlights

Baptist Medical Group - Urgent Care is a medical clinic in Northeast Pensacola rated 3.9 out of 5 across 338 reviews. Reviewers mention the urgent care, sinus infection treatment most.

Best for

  • Urgent care
  • Sinus infection treatment
  • Wheelchair accessible
It was very comforting and reassuring.
Loved how thorough she was.

How reviewers rate it

18 ratings
  • Communication 3.4 / 5
  • Staff Friendliness 4.5 / 5
  • Professionalism 4.7 / 5
  • Wait Time 3.8 / 5

Averages of the aspect ratings reviewers gave, with recent reviews weighted more.

Rating breakdown

3.9 out of 5 338 reviews
  • 5 stars 69%
  • 4 stars 3%
  • 3 stars 2%
  • 2 stars 5%
  • 1 star 20%

Rating over time

Average rating by month 12345 May 26: 5 out of 5 (1 reviews)Jun 26: 5 out of 5 (1 reviews)Jul 26: 5 out of 5 (1 reviews)Aug 26: 4.73 out of 5 (15 reviews)Sep 26: 5 out of 5 (5 reviews)Oct 26: 2 out of 5 (1 reviews) May 26 Oct 26
Data
MonthAverageReviews
May 2651
Jun 2651
Jul 2651
Aug 264.7315
Sep 2655
Oct 2621

Star ratings left by reviewers, shown for context. Our score is computed separately from what reviews say.

Popular times

  • ~5 mintypical wait mentioned in reviews

What people praise and complain about

Praised

  • Excellent care 9
  • Friendly staff 8
  • Great experience 7
  • Quick service 6
  • Efficient service 5
  • Professional staff 4
  • Caring staff 4
  • Thorough care 1

Complaints

  • Poor service 2
  • Lack of care 1
  • Poor communication 1
  • Billing issues 1

Number of analyzed reviews mentioning each theme.

Does the owner respond?

Reviews answered
50%
1–2 star reviews answered
50%
Typical reply time
1.4 days

Photos

5 photos

Similar places nearby

Alternatives close to Baptist Medical Group - Urgent Care.

Rankings that include Baptist Medical Group - Urgent Care

Location & hours

5100 N 12th Ave Ste 102, Pensacola, FL 32504

+1 850-208-6130

Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM
Saturday7 AM–7 PM
Sunday7 AM–7 PM

Independent analysis of public reviews. Not affiliated with Baptist Medical Group - Urgent Care. Details can change, so check with the business before visiting.

Analysis updated Oct 23, 2026. Details can change; check with the business before you go.